Job Description

ABOUT COLLEGETRACKS

CollegeTracks’ mission is to empower first-generation-to-college students and students from low-

income and immigrant households in Montgomery County, Maryland by helping them bridge

systemic opportunity gaps with enough support to get to and through postsecondary education and

on a career pathway. We envision a future in which every student who graduates from high school

in Montgomery County, Maryland has equitable access to their chosen career pathway.

We believe that EVERY student deserves a pathway to prosperity, regardless of who they are, how

much they have, or where they come from, and we know that not every student in Montgomery

County is getting that opportunity. We believe that postsecondary education is one of the most

proven pathways to socio-economic mobility. And we believe that equitable access to postsecondary

education is not only a moral imperative, but an economic necessity, as it will help us build a

stronger, healthier, and more just future for Montgomery County.

We currently serve 1700+ high school and college scholars each year who attend or are alumni of

five (5) high schools within Montgomery County Public Schools (MCPS). We want to expand our

program into more MCPS schools and communities, to live up to our vision of a County in which

EVERY student gets the support they need and deserve.

OUR PROGRAMS

The Access Program focuses on admissions and financial aid advising, expands awareness of

college and career options, identifies colleges that fit each student, uses a “Milestones to College”

student workbook to take students through the critical milestones of the college admissions process,

advises on college decisions, engages parents, provides hands-on help with the Free Application for

Federal Student Aid (FAFSA) and other scholarship applications, advocates with college financial

aid officers, and helps analyze financial aid packages to find enough financial aid to ensure students

will not be saddled with burdensome debt.

The Success Program teaches students critical college success skills, helps each student develop a

degree plan, monitors and supports student academic performance, helps students secure ongoing

financial aid and works with students to create a career plan. The Success program uses a caseload

management approach to provide individual coaching for students as they transition from high

school to college, to increase the likelihood that they will enroll, persist, and graduate from college.

POSITION SUMMARY

CollegeTracks seeks an energetic, self-motivated, passionate, and highly skilled individual to serve

as a College Success Coach for its College Success Program. We are looking for a mature,

creative, self-motivated, organized person passionate about coaching students through college and

who has experience working with youth in fast-paced, diverse environments. Furthermore, we seek

candidates who can master, analyze, and manage complex information and data quickly; and have

strong interpersonal and organizational skills.

The College Success Coach is a critical member of the CollegeTracks team, supporting and

working with both the Access and Success programs, and reports directly to the College Success

Director. The Success Coach will work closely with the College Success Program team to:

(1) Implement programming that supports students’ academic, financial, and personal

knowledge as they transition from high school to their postsecondary program,

emphasizing skills training that will foster success in working towards their personal,

academic, and career goals.

(2) Deliver the Success Program by coaching a caseload of college students and

monitoring the progress of students through the following Success Milestones:

● Enroll in College/Career Program

● Choose a Major and Progress towards Graduation/Completion

● Pay for the College/Career Program

● Secure Professional Experience

● Promote Personal Growth and Well-Being

● Complete College/Career Program and begin on Career Pathway

PROGRAM RESPONSIBILITIES

Program Management

● Provide one-on-one college and career coaching to students about the entire college

transition, enrollment, retention, and financial aid processes

● Work individually with students to develop and maintain a comprehensive degree

completion plan

● Meet with college students on campus or virtually every semester to assess the status of

their personal, academic, financial, and career goals and provide support

● Create and manage behavioral “nudges” to ensure student engagement and program

participation

● Facilitate workshops and promote opportunities to offer college success and career

preparation skills training to students

● Serve as an advocate for students

● Work closely with students to identify and deal with potential barriers to academic, career

and personal success

● Design and execute program events and initiatives that enhance student support and

engagement

● Foster and maintain collaborative relationships with students, college administrators,

counselors, professors, staff, community groups, and CollegeTracks team members to

promote student development

Data Management & Analysis

● Collect and timely input student data into CollegeTracks’ Salesforce database system to

track student performance, program activity, and student outcomes

● Use Salesforce reports to identify students for interventions and opportunities and to

manage communication

Program Sustainability

● Serve as CollegeTracks program champion with target colleges and the broader community

● Identify potential opportunities for collaboration with CollegeTracks staff, university

administrators, campus departments, and other groups

● Provide information and reports as needed for grant applications, other

funding/collaboration opportunities, and special projects

● Support the CollegeTracks mission as needed with flexibility

QUALIFICATIONS

Content Mastery

● Bachelor's degree in education, counseling, social work, psychology, or a related field with

coursework in education, social work, community counseling, or related fields

● Prior work experience with under-represented students in high schools, college access,

college admissions, higher education (certificate, 2-year, and 4-year programs), youth

development, teaching, community counseling, or college retention programs

● Working knowledge of college admissions, higher education (certificate, 2-year, and 4-year

programs), college retention, and public-school systems

● Work experience in multicultural and multilingual student and family environments

● Background in education, nonprofits, business, communications

● Experience with program/event design and management and curriculum development

Skills

● Superior interpersonal and relationship building skills; effectiveness in the role depends on

an ability to build strong relationships with students, CollegeTracks colleagues, campus

staff, volunteers, and community members

● Utilize computer and web-based tools (Google Suite, Excel, etc) to provide efficient

individualized and group advising to students in an organized and detail-oriented manner

● Demonstrated proficiency with database programs and data analysis - familiarity with

Salesforce or similar relational database platform a plus

● Excel at working autonomously, remotely, and in inter-department workgroups

● Proven problem-solving and independent decision-making skills

● Must be highly organized and detail-oriented

● Strong written and verbal communication (including strong research skills)

● Comfortable multi-tasking in fast-paced work environments

OTHER REQUIREMENTS

● Sense of humor

● Passionate about equal access to higher education

● Willing to advocate relentlessly on behalf of our students

● Access to reliable transportation and smart phone required

● Other duties as assigned according to the needs of the organization

THE DETAILS

The College Success Coach position is a full-time, hybrid (in-office/remote), permanent, and

salaried position. We offer a generous benefits package, including:

● Health care

● Dental

● Vision

● Retirement (403b plan)

● Life Insurance

● Short and Long Term disability plans

● Employee Assistance Program

● Pre -tax Commuter Benefits Program

● Dependent Care Options

● Paid Time Off (PTO)

● Sick leave

The compensation for the College Success Coach position is $57,000 and is non-negotiable.

HOW TO APPLY

Qualified candidates should send an email to recruiting@collegetracksusa.org with “CollegeTracks

College Success Coach” in the subject line. Please include your resume and a cover letter that

explains how your skills and qualifications meet the position requirements. Please note:

CollegeTracks will verify academic credentials before hiring. New hires will be required to submit

fingerprints for criminal background checks.

EQUAL OPPORTUNITY EMPLOYER

CollegeTracks is an Equal Opportunity Employer and will not discriminate against anyone

because of race, age, sex, color, sexual orientation, physical or mental disability, religion,

ancestry, or national origin, marital status, genetic information, or political affiliation, or gender

identity and expression. We encourage people from all backgrounds to apply for open positions.

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