Job Description
*General Position Description:*
The Receptionist is responsible for the smooth and efficient scheduling of office visits in accordance with the templates and parameters set by the physicians, as well as office front end operations.
*Reporting:*
The Receptionist reports to the Practice Manager
*Duties and Responsibilities:*
* Immediately upon their arrival, greets patients in a professional friendly manner, verifies insurance information, HIPAA information and ALL patient demographics, modifies in computer as needed.
* Provide excellent patient service.
* Obtain all patient consents
* Reviews and collects all copayments and balances due at time of visit
* Verifies patient insurance eligibility and co-pay information.
* Updates patient status in Chart Central.
* Promptly and professionally answers all incoming telephone calls ensuring to introduce yourself and the practice. Screen and direct calls appropriately.
* Retrieves messages from answering service line and voice mail responds as needed. Documents calls in the EMR for provider/staff review.
* Triages medically appropriate calls to the nursing staff or provider.
* Gives patients testing requisitions, as directed by the physicians, schedules patients for ancillary tests, and outside physicians’ appointments (referrals). Documents and processes appropriate follow-up in the EMR.
* Records and documents referrals in the patient’s chart as directed.
* Records and distributes to the appropriate party, complete and accurate information in regards to phone messages taken.
* Schedules and reschedules patient appointments over the telephone, in-person and follow up visits at the end of the initial patient appointment.
* Provides patient with appointment information and instruction as needed.
* Updates computer schedules as requested by the office manager/physicians.
* Maximizes physician schedules to reach target volumes.
* Daily manages scanning folders and in-bound faxing to ensure complete scanning and routing of all incoming documents to the appropriate provider or staff member.
* Provides secretarial coverage as assigned for Saturday clinics on a rotating basis. Provides coverage for Flu Clinics or extended office hours as assigned.
* Treats all patients, peers, providers and staff in a positive, professional manner.
* Actively participate in the practice’s marketing/customer service and quality improvement efforts
* Other duties as dictated by the needs of the practice
* Completes all required training and continuing education as directed.
* Train employees and perform other tasks assigned by the practice manager.
* Identify needed equipment repairs or upgrades, and report to the practice manager.
* Complete Medical records request.
* Obtain and maintain patient portal account information.
* Provide information and answer patient’s non-clinical questions.
* Create, document and follow-up on “To Do”s and triages.
* Initiate and complete insurance referral and prior authorizations.
* Provider Clinical Visit Summary to patients at check-out.
* Complete and reconcile daily cash out and prepare bank deposits including CC settlement.
* Maintain tidiness and cleanliness of work stations and patient waiting areas.
* Open, sort and distribute mail, redirect delivered mail to correct locations and other mail room functions as necessary.
* Attends mandatory staff meetings, morning huddles, training sessions and conferences.
* Maintain lists and databases.
* Open and close office daily.
* EMR procedures
* Correspond and coordinate with other providers involved in patient care.
*Qualifications:*
* 1 year of Medical Receptionist experience, required
* 1 year Medent experience, required
* 2 years Customer Service experience, required
Job Type: Full-time
Pay: $18.00 - $24.50 per hour
Expected hours: 40 per week
Benefits:
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* Monday to Friday
Experience:
* Medical Receptionist: 1 year (Required)
* Customer Service: 2 years (Required)
* Medent: 1 year (Preferred)
Work Location: Multiple locations
Job Tags
Hourly pay, Full time, Immediate start, Flexible hours, Day shift, Saturday, Monday to Friday,