At Percepta, we bring first-class service across each market we support. As a Sales Development Coach , in Melbourne, FL , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing
The Sales Development Coach works to facilitate skill building in core competencies for Percepta's front-line sales team. This role is responsible to identify and coach performance gaps, job performance, while supporting the Sales/Operations Manager in building a sales team. As performance needs are identified, this role will be called upon to conduct needs analysis and coaching related to sales skills & operational development in alignment with Percepta values.
During a Typical Day, You'll
•Lead and develop sales team in proven sales/coaching methodologies to support front line growth and confidence. Examples may include N.E.A.T, BANT, or SPIN.
•Conduct ongoing analysis of team needs to develop coaching support. This includes working closely with the Sales Manager to support program objectives and continuous support on the sales floor with the employees providing immediate coaching opportunities.
•Develop sales coaching action plans for individuals and groups based on performance needs and project timeline for implementation of action plans.
•Using defined program metrics to measure the effectiveness of coaching and training.
•Maintain best practice documentation which can be used to support coaching enhancements and uptraining opportunities.
What You Bring to the Role
Education
•Bachelor's degree preferred, preferably in Education, Training, Leadership, and/or Organizational Development
Experience
•Minimum of 3 years of Sales Coaching in B2B sales, call center and classroom facilitation or a combination thereof.
Skills
•Proficient and dynamic presentation style with an ability to connect, inspire, and adapt content and conversations to any audience
•Ability to create new training tools with minimal assistance
•Understanding of principles and methods for showing, promoting, and selling products or services which include market strategy, techniques, resilience, and confidence.
•Ability to identify changes specific to program, disseminate information as needed, and create tools in support of new information
•Proven ability to perform in a fast-paced environment and with minimal supervision
Travel
•Some domestic and international travel may be required
What You Can Expect
•Health/Dental/Vision/Life Insurance
•Flexible Spending Account (FSA) and Health Savings Account (HSA)
•401(k) with company match
•Vacation/Sick Time and Paid Holidays
•Tuition Reimbursement
•Employee Assistance Program
•Employee Discount Program
•Training and Development Programs (Percepta College)
•Employee Rewards Program (Perci Perks)
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day . As a Percepta team member, you can expect:
Culture of Service - to be treated like you are the customer from day one
Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions
Respect - a team that is accountable, dependable and gives you their full attention
Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth - lots of learning opportunities for aspiring minds
Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
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