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Technical Consultant - Cloud File Storage Solutions - Boston or Marlborough MA (Hybrid) or Remote US
The Technical Consultant, is a trusted advisor to select Nasuni customers providing technical guidance around operations and optimization of the Nasuni Cloud File Storage solution to their business. Guide customers through engagements of professional services to assist in the deployment and Lifecyle of the product. The TC works with Customer Support/Service and Sales. Manages customers to resolve, oversee and follow up to ensure a positive business relationship. The TC must understand their customers IT organization, impact on the business goals etc. The TC is a resourceful leader, confident under pressure, has a demonstrated technical knowledge of the product, customer relationship management and business development. Detailed Responsibilities Include Understand and communicate solution messaging at both a technical and business level (storage / data migration / backup / recovery / security solutions) Provide Cloud Storage industry expertise and guidance to clients Technical support coordination for customers to support pre-sales and post sales process Technical support for Nasuni account management to address product related issues, customer training feedback and guidance. Address all product related issues Report on product performance and solutions Analyze customers needs and makes recommendations Collaborate with sales, professional services, and customer support teams. Establish strong working relationships, act as a consultant, work through escalation channels and share best practices Required Skills And Experience For This Role IncludeReferrals increase your chances of interviewing at Nasuni by 2x
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