Job Description

Job Description

Who We Are: At KEVIN.MURPHY , we are committed to both the environment and the diverse communities we serve. From the very beginning, we’ve focused on creating products that are kind to hair, and the planet, with sustainability and ethical practices at the core of our brand. We stand by THE CHOICES WE MAKE , through reducing environmental impact and supporting social causes that matter to our communities.

At KEVIN.MURPHY Grou p, we are dedicated to building a diverse, inclusive, and equitable workplace where all individuals are valued. We welcome applicants of all backgrounds and identities, and we are committed to providing an environment where everyone has the opportunity to succeed and thrive. We are an equal opportunity employer

“Don’t be a split end—join our team and let's make magic happen"

“We're all about curling up with success. Come join our creative crew!”

“Life isn’t perfect, but your hair can be! Join us and let’s create beautiful hair together.”

“Brush off the competition and style your career with us!”

Now that we've had some pun, Let’s discuss what makes this opportunity a great fit for you.

About The Role:

Comprising KEVIN.MURPHY, KMV, BELLUDIO, KEVIN.MURPHY MID-ATLANTIC, and SHOWPONY , we are a global leader in hair care, sold in over 65 countries, with a team of more than 250 passionate professionals.

This role falls under our premiu m brand, KEVIN.MURPHY MID -ATLANTIC, and we are seeking a motivated and customer-focused Store Associate / Key Holder to join our KEVIN.MURPHY MID -ATLANTIC team. This role is ideal for individuals who are passionate about the beauty industry, thrive in a fast-paced retail setting, and enjoy building relationships with salon professionals. As a Key Holder, you will play a pivotal role in ensuring daily operations run smoothly, maintaining excellent customer service, and supporting store leadership with opening/closing responsibilities.

Key Responsibilities:

Customer Experience & Sales

• Deliver exceptional customer service by providing expert product knowledge, recommendations, and personalized solutions for professional salon clients.
• Cultivate relationships with salon owners, stylists, and other beauty professionals to support their business success.
• Drive sales by actively promoting current promotions, product education, and new brand launches.Maintain a welcoming and organized store environment that reflects our brand standards.

• Operations & Merchandising

  • Execute daily store operations including cash handling, inventory restocking, point-of-sale transactions, and visual merchandising.
  • Maintain product displays, stock levels, and cleanliness to ensure a professional, shoppable environment.
  • Receive and unpack deliveries, ensuring accurate inventory counts and product placement.

  Leadership Support (Key Holder Duties)

  • Open and close the store following established procedures, ensuring all security and operational protocols are followed.
  • Serve as the acting supervisor in the absence of the Store Manager or Assistant Manager.
  • Support team members with guidance, problem-solving, and escalation of customer concerns as needed.
  • Assist with training new associates and reinforcing company policies and procedures.

  Product Knowledge & Education

  • Stay current on product lines, ingredients, usage, and brand values to better educate customers and drive sales.
  • Attend in-store education sessions and brand training to continuously build product expertise.

  Qualifications:

  • 1+ year retail experience
  • Strong customer service skills with a professional, approachable demeanor.
  • Demonstrated ability to lead by example and handle responsibilities with integrity.
  • Familiarity with POS systems, inventory procedures, and store operations.
  • Interest or background in haircare, skincare, or the professional salon industry is highly preferred.
  • High school diploma or equivalent; cosmetology license a plus but not required.
  • Ability to work flexible hours including evenings, weekends, and occasional holidays.

  Physical Requirements:

  Ability to lift up to 25 lbs. regularly and stand for extended periods.

  Capability to bend, reach, and climb ladders to restock shelves or merchandise displays.

  What Makes You Shine:

  Your infectious positivity and go-getter attitude will inspire colleagues, stylists, and salon owners alike. With every interaction, you'll share your expertise and charm, engaging others in a customer service setting and spreading the glow of KEVIN.MURPHY.

  If you've read this far, it means you're either enjoying the way we write job ads, or you’re seriously intrigued. In that c ase, Hair-y on over and complete your screening interview, let's start exploring a future with KEVIN.MURPHY!

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